2019 Agenda

Breakout Session Tracks

Tuesday, 10 September

8:00 - 9:00

Registration Open & Networking Breakfast

9:00 - 9:45

General Session
Opening Keynote - Baroness Karren Brady
Location: King's Suite
Baroness Karren Brady CBE, is a legend in executive management and leadership culture. Known fondly as the "First Lady of Football", Baroness Brady has had a storied career in politics, industry, sport and television, as a featured mentor on the BBC One programme, The Apprentice. There is no one better suited to speak about the vital importance of creating a sustainable world-class culture conducive to employee morale and success than Baroness Brady, and in this thought-provoking, inspiring keynote address at Engage London, the Baroness will touch on topics ranging from motivating your internal staff, hiring for success, fostering an environment of equality and respect in an era where gender representation has never been more paramount, and growing your business amidst myriad political and economic challenges. This is a can't-miss address by one of the world's most formidable business leaders.
Speakers

Karren Brady

9:45 - 10:45

General Session
Marketplace Speed Pitch
Location: King's Suite
Technology is driving recruitment industry innovation but most agencies don’t take advantage of all the solutions at their disposal within the Bullhorn recruitment ecosystem. Learn how to leverage the Bullhorn platform and partner solutions, without being a technology expert, to drive success and increase your profitability. In this session you'll learn how to automate methods for maintaining quality candidate data and referring candidates, maintain a dialogue with clients without picking up the phone, and provide cutting-edge mobile apps that set you apart from the pack in engaging the best talent.
Speakers

Shaun Weise

Bullhorn

10:45 - 11:30

Networking
Networking Break
Location:Monarch Suite

11:30 - 12:15

Breakout Sessions
Coaching Your Team to Success in the Here and Now
Location: Palace Suite
Effective coaching is something that virtually every leader must master in order to create high-performing teams that both culturally coalesce and generate sustainable returns. Unfortunately, in a climate where most of your brightest talent can easily find another job if the urge strikes them, the pressure on leaders to create strong internal cultures, invest in team development, and reduce attrition has never been higher. How will you coach your organisation to success and loyalty? And on what skills should you focus to ensure that the team you build is suitably prepared for the demands of the new world of work? In this session for leaders, we will share practical advice on effective coaching strategies.
Speakers
Building Your External Agency Brand to Appeal to Distracted Buyers
Location: Windsor Suite
We may be struggling to find candidates in a compressed labour pool, but unfortunately, that reality hasn’t made the age-old question of business development and client relationships any easier to navigate. In fact, with the ubiquity of automation and burgeoning availability of artificial intelligence at enterprise scale, the very nature of jobs for which we recruit has fundamentally changed. How do you appeal to clients whose priorities have shifted and who may not be keen to even leverage a recruitment agency? This game calls for an altogether new level of strategy and creativity in how you position your firm and target the right clients, and no one is better suited to answer the question of “what’s next” than recruitment industry legend Kevin Green himself, of - very appropriately - What’s Next Consultancy.
Speakers
Bullhorn Platform: Latest and Greatest Updates
Location: King's Suite
It has been an exciting year with lots of new enhancements and updates across the Bullhorn portfolio. Come hear from Mitesh Ashar, SVP of Product Management, on all the new and exciting platform developments you may have missed throughout the year.

12:15 - 13:15

Meal
Networking Lunch
Location:

13:15 - 14:00

Breakout Sessions
Investing in People: Fixing the Industry's Internal and External Reputation
Location: Palace Suite
Dare we state the obvious, but recruitment has a pretty poor reputation with the observing public. One recent public opinion poll found that recruiters were deemed less trustworthy than politicians. Rather than have us all pack it in, how do we go about fixing the recruitment industry’s reputation? It turns out that change must start from within, and three of our industry’s most prolific (and gloriously opinionated) thought leaders will help us all see the light in this engaging, honest, and potentially humorous discussion.
Speakers
Artificial Intelligence and the Human Impact
Location: Windsor Suite
Automation is ubiquitous, and for the first time, we’re beginning to see it serve as the foundation for enterprise-level artificial intelligence use cases that could fundamentally change the recruitment industry as we know it. The more practical use cases that we might actually see come to the forefront in the next year? Everything from engaging with hard-to-find and hard-to-entice talent to improving invoice payment. How can recruitment firms leverage artificial intelligence to better connect with passive or underutilised talent, and what will the effects be on human recruiters? And in the quest to embrace the most futuristic possibilities, how do we as an industry retain our very human instincts and abilities and ensure that we put people’s feelings and best interests first?
Speakers
Run as One from Start to Finish
Location: King's Suite
Recruitment firms have a need for comprehensive, end-to-end workflow management that is powerful, scalable, customisable, and purpose-built for the recruitment industry. With Bullhorn’s integrated start-to-finish solution, powerful artificial intelligence, and open ecosystem, recruitment firms can dramatically improve performance, streamline operations, and differentiate themselves versus the competition. This presentation by Ed Holmes of Bullhorn will discuss Bullhorn’s start-to-finish solution (which includes pay and bill solutions) and what it means for your organisation, our organisation, and the industry as a whole.

14:00 - 14:15

Walking Break

14:15 - 15:00

Breakout Sessions
Upskilling, Reskilling, Downskilling: Hidden Talent, Open Reqs
Location: Palace Suite
In an unprecedented talent shortage, with historically low unemployment, the need for creative generation of new labour pools has never been higher. The answer is reskilling - but how can recruitment firms get started with these initiatives, should they be internal or external, and what constitutes success from a metrics perspective? This panel will focus on a frank and open discussion of the challenges and opportunities inherent in creating reskilling programs and techniques that recruitment firms are leveraging to make reskilling work for them and their talent pools, including but not limited to: investing in their own training academies and in-house universities; catering to specific demographics of traditionally marginalised talent pools for reskilling such as neurodiverse candidates and veterans; and acquiring or partnering with learning institutions. This is a cannot-miss panel of visionary industry leaders.
M&A: Pursuing a Profitable Exit
Location: Windsor Suite
In an era of tight labour and healthy economic growth, but certainly within a long-term view of an inevitable economic recession, many recruitment firms are actively planning their exits. Should they sell to another recruitment firm or perhaps to private equity? Should they consider a merger or seek to grow into new regions and segments by acquiring a competitor? The options are nearly endless but they all come with careful considerations - not just financial, but most importantly for the people involved. Join M&A expert James Fieldhouse from BDO for the facts and figures around recruitment M&A, as well as practical advice on how to determine your firm’s next move and tips for triumphing over challenges.
Speakers
Randstad Germany: Case Study
Location: King's Suite
Randstad Germany, a division of Randstad, is at the forefront of an exciting and changing labour landscape in Germany, and has a unique perspective on how business and technology leaders can align to drive digital transformation. Additionally, Randstad Germany is a marquee customer of Bullhorn for Salesforce. Join Bullhorn’s Ruud Claasz Coockson in his fireside chat with Randstad Germany’s Carsten Priebs and Richard Jager on ways to drive stakeholder alignment and business value through digital transformation, how their investment in people-focused innovation and Salesforce support that, and the technological tectonic shifts that most excite them for the future.

15:00 - 15:45

Networking
Networking Break
Location:Exhibit Hall: Monarch Suite

15:45 - 16:30

Breakout Sessions
Diversity and Inclusion: Culture as a Business Driver
Location: Palace Suite
There’s no debate anymore - diverse companies are more profitable, deliver better customer value, and have reduced internal attrition. Additionally, with new legislation in various countries mandating female and minority representation on corporate boards and in the interview process, complicated by a historically low unemployment rate and dearth of talent, the need for strategies to increase access to diverse candidates has never been stronger. So why aren’t all recruiters, at this point, experts in finding diverse talent and ensuring these employees feel included in their company culture? The answer could stem from any number of things - changing definitions of “diversity,” an unwillingness to look beyond traditional recruitment methods, or the inability to successfully coach and train internal talent. In this panel, moderated by Lizzie Rayner, we’ll quickly change that - taking a frank, honest look at what it takes to increase your diverse pipeline and keep those candidates engaged and happy for the entirety of their assignment and beyond.
Speakers
Leveraging Digital Media to Improve Candidate and Customer Experience
Location: Windsor Suite
In a world where GDPR is the new normal and consumer data privacy is not to be impeded, it can seem like a monumental task to even find qualified candidates, let alone successfully engage with them and bring them into your pipeline. Compounding this challenge is the changing nature of candidate communication preferences. Long gone are the days of cold calling a candidate during working hours and expecting a polite response. In an environment of maximum employment and higher wages, candidates can afford to be more discriminating than ever before. So how do you break through? Sean Anderson of HoXo Media is an expert in social media and digital marketing, and he’ll share advice on how to get your digital plan in full gear to win the talent war.
Speakers
Leveraging Salesforce to Solve Business Challenges: Customer Perspective
Location: King's Suite
It’s been several years since Bullhorn first embraced a multi-platform strategy and introduced Bullhorn for Salesforce, but the Salesforce platform has existed for as long as the Bullhorn platform - twenty years. Join us for an informative and insightful panel, moderated by Bullhorn’s Gordon Burnes, featuring executives from global enterprise recruitment firms who run their businesses on Salesforce to hear about their biggest challenges and how they’ve leveraged Bullhorn for Salesforce to resolve them.
Speakers

16:30 - 16:45

Walking Break

16:45 - 17:30

General Session
Innovation Throwdown
Location: King's Suite
Prepare yourself for Innovation Throwdown! This energetic session is a competition between the finalists from Bullhorn’s Innovation Week, when programmers dedicate themselves to bringing their most creative and inventive product enhancements to life without constraints or limitations. See the cutting-edge features first-hand and vote to turn your favorite into a reality.

17:30 - 19:00

Cocktail Party

19:00 - 22:00

General Session
Official Engage London Party
Location: Exhibit Hall: Monarch Suite
Wednesday, 11 September

8:00 - 9:00

Registration Open & Networking Breakfast

9:00 - 10:00

General Session
Keynote from Bullhorn CEO and Founder, Art Papas
Location: General Session Hall: King's Suite
The recruitment industry is comprised of an extraordinary group of people worthy of being celebrated, but the outside perception is somewhat different. The qualifiers used to discuss the industry don’t speak to the value of what we collectively do. Our industry succeeds where society currently falls short - at building connections, maintaining empathy, facilitating trust. Engagement, what recruiters do best, is the foundation of trust, and trust is a necessity in achieving the strongest possible relationships - with customers and talent - that subsequently lead to scalability and business growth. But building trust isn’t the endgame: as an industry, we also need to deliver results and value. This starts with appreciating what we as recruitment professionals do, and to amplify our awareness to the rest of the world. Join Bullhorn CEO Art Papas for an inspirational and insightful look at where we are today as an industry, where we’re going, and why it’s so important to be human as we journey forward.
Speakers

Art Papas

Bullhorn

10:00 - 10:45

Networking
Networking Break
Location:Exhibit Hall: Monarch Suite

10:45 - 11:30

Breakout Sessions
The New C-Suite: The Evolution of Staffing Leadership
Location: Palace Suite
Ten years ago, few global recruitment firms had chief marketing or digital officers, a concept which seems unthinkable today in an era of social media ubiquity and post-GDPR inbound lead capture. The C-suite has remained constant, but its qualifying components have changed considerably in recent years. In this executive panel, Bullhorn’s Dave Stott will examine the new C-suite - which roles are necessary for success in the new world of work? How many agencies - small or large - have invested in certain types of leadership roles, be they tied to marketing, diversity, security, engagement, culture, or something different? And how are things working out for those companies who have embraced change?
Speakers
Investing in Innovation: Advice from the Players on the Pitch
Location: Windsor Suite
It can be tempting to rely on what makes the recruitment industry great - trust and human relationships - and believe that our mastery of understanding people will always get us out of tricky situations, but ultimately, as any great recruitment leader will admit, an organisation must operate with a high degree of efficiency, focus, and creativity for competitive advantage. That starts with an acknowledgment of the need for - and a concerted investment in - innovation. Shaun Weise of Bullhorn will moderate a panel of recruitment visionaries who have all invested in practical innovations - from pursuing private equity backing to embracing emotional intelligence as a business strategy - to take their organisations to the next level, with huge degrees of success.
Speakers
2020 Vision: A World of Possibilities with Salesforce
Location: King's Suite
Bullhorn and Salesforce are working together to unlock a world of possibilities. In this session, Jeff Neumann, VP of Product Marketing Enterprise and Salesforce, will share an exciting vision for how Salesforce’s Einstein analytics, AI, marketing cloud, and other technologies could truly transform the way in which your organization works on the Salesforce platform.
Speakers

11:30 - 11:45

Walking Break

11:45 - 12:30

Breakout Sessions
The Science of Stress: Cultivating Recruiting Resilience
Location: Palace Suite (Super Session)
Dr. Marcia Goddard, famed neuroscientist and recruitment expert, is back at Engage London by popular demand to speak about her newest area of cutting-edge academic research - the science of stress and its impact on recruiters. Recruiters and candidates alike are at full capacity in today’s economy, and it can be all too easy to get burned out in light of the demands on our time and attention, not to mention the ubiquitous fear of robots who may take our jobs. Dr. Goddard will share the facts behind stress, and discuss how you can leverage it to your advantage to be more effective as recruiters, generate better results and higher-quality work, and navigate the changing world of work.
Speakers
Material Gains: Tips and Tricks for Maximising Your Bullhorn Investment
Location: King's Suite
Back by popular demand, it’s one of the most popular breakout sessions of Engage London! Lizzie Rayner, Pedro Amaro, and Timo Meijrink of Bullhorn are product and sales experts by day, and stand-up comedians by night. No, not really, but you’d be none the wiser to see these three on stage discussing best practices for making the most of the Bullhorn platform with tips and tricks (and possibly some candies thrown in for good measure). This is not to be missed!

12:30 - 13:30

Networking
Networking Lunch
Location:Exhibit Hall: Monarch Suite

13:30 - 14:30

General Session
Vision for Innovation
Location: General Session Hall: King's Suite
Join Matt Fischer, President and CTO, for the Bullhorn Vision for Innovation presentation, which showcases both the immediate roadmap and aspirational advancements in Bullhorn’s product lineup to help you drive better engagement, productivity, and growth. Matt will share Bullhorn’s strategic vision for helping companies continue to innovate, differentiate, and stay ahead of the competition.

14:30 - 14:45

Walking Break

14:45 - 15:30

Breakout Sessions
Live Long and Prosper: Older Workers as an Underutilised Talent Source
Location: Palace Suite
Are you overlooking older workers as an incredible source of underutilised talent? It was never okay to be ageist in recruitment, but with the global shortage of talent, now is an especially foolish time to be breaking the law. A lawyer with more than 25 years of practise, Julia Randell-Khan is one of the world’s foremost experts in older workers, currently working at Stanford University’s Distinguished Careers Institute and serving as a Visiting Scholar at the Stanford Center for Longevity. Randell-Khan will break down the myths around older workers and provide advice on how you can leverage this tremendous fountain of talent.
Speakers
The Growing Impact of VMS
Location: King's Suite
VMS is the new normal, whether you view it positively or negatively, and the firms best able to compete in an era of VMS ubiquity are the ones who maximise and prioritise speed to fill. While VMS reqs have a reputation for being low margin, and recruitment firms often fear pursuing VMS business out of concern for margin compression, the truth of the matter is that VMS business can indeed be profitable with the right technology and process approach in place. Join Mark Hummel of Bullhorn and a panel of experts as they discuss how to pursue VMS business profitably.
Speakers
Setting Your Business Apart with Cutting-Edge Technologies
Location: Windsor Suite
How do you differentiate your recruitment operations through increased productivity facilitated by a full technology ecosystem? Is it true that the recruitment companies of tomorrow will actually be technology companies that do recruitment? This panel of seasoned technology leaders will focus on strategies for navigating internal and external obstacles to scaling large technology implementations, and creative ways for utilising and incorporating a variety of ecosystem technologies that are complementary to Bullhorn, such as Marketplace partners like CloudCall.
Speakers

15:30 - 15:45

Walking Break

15:45 - 16:15

General Session
Closing Comedy Session
Location: King's Suite
Speakers

Jake Lambert

Jake Lambert Comedy

16:15 - 17:30

Networking
Drinks Reception
Location:Monarch Suite