Jonathan Hatcher
VP, AI Solution Engineering, Salesforce
Jonathan leads AI Solution Engineering for Salesforce ANZ and is responsible for helping customers transform their businesses and customer experience with the power of agents & AI. A technologist by heart Jonathan has 25 years experience leading teams across UK, Asia, India, US and Australia. Agents are augmenting the human workforce, how will you respond to remain relevant, competitive and profitable?
Speaker Sessions
11:35 AM - 12:15 PM
Agentforce: Humans and agents drive customer success
In an era where customer expectations are at an all-time high, the synergy between human intuition and autonomous technology becomes paramount. This session will delve into how Salesforce’s Agentforce empowers organisations to seamlessly blend the strengths of human agents and autonomous agents to drive unparalleled customer success.
We will explore Agentforce’s capabilities, highlighting how it equips your team to proactively address customer needs, streamline workflows, and enhance productivity. Through a series of real-world examples and actionable insights, participants will gain an understanding of how to leverage Agentforce to create a seamless, scalable, and personalised customer experience.
Join us to discover how Agentforce is not just about technology, but about transforming the way businesses connect with and delight their customers. Let’s unlock the potential of human and machine collaboration to propel your customer experiences to new heights.
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