Staci Chapman
Director of the Customer Success Center of Excellence, Bullhorn
As the Director of the Customer Success Center of Excellence, Staci leads a team of subject matter experts at Bullhorn who are obsessed with creating an incredible customer experience. Her team has been working closely with the early users of Bullhorn’s AI tools, ensuring these customers get the proper consulting on best practices and use cases they need in order to achieve their adoption and ROI goals.
With over a decade of experience in Customer Success, Staci has a passion for truly understanding and caring about customers’ needs, and how Bullhorn’s tools can solution for those needs. With the rollout of our AI tools, the opportunities to dig in to solving customer pain points, while increasing productivity and efficiency, have brought a whole new wave of possibilities that she is excited to share more about at Engage!
Speaker Sessions
10:15 a.m. - 11:00 a.m.
AI champion: Getting started with AI
Ensemble ballroom F
Recruiters believe AI tools could save more than 40% of the time they spend on certain tasks, according to Bullhorn’s GRID Industry Trends Report. For many, AI will be the next frontier in productivity, after recruitment automation. As firms get started implementing a strategic approach to AI, it can be helpful to hear how others have encouraged adoption, put policies in place, and begun to evaluate success. Hear from a panel of firms in the early stages of adding AI to their tech stack about their digital transformation journey toward adoption of AI.