Radical Transparency through Relationship Intelligence Automation: Fireside Chat

Day and Time: Thursday, June 8th | 4:30 PM - 5:15 PM

Location: Back Bay D

In this engaging fireside chat you will learn:

  • What’s driving the push for relationship intelligence automation (RIA)
  • The different aspects of RIA and the roles they play in customer engagement strategy and implementation
  • How RIA is changing traditional aspects of CRM/customer engagement
  • How RIA is effecting CRM platform development and infrastructure
  • How RIA is impacting the adoption of new tech initiatives, including AI, chatbots, digital assistants and IoT
  • What organizations need to do to find success with RIA from a customer engagement perspective